Terms and Conditions for Man With Van Newmalden
These Terms and Conditions set out the basis on which Man With Van Newmalden provides removal, transport, loading, unloading, delivery and related services. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear understanding of the service, the responsibilities of both parties, and the limits of liability. These terms apply to domestic and commercial customers unless a separate written agreement states otherwise.
For the purposes of these terms, references to the company, we, us and our mean the provider of the man and van service, while references to you and your mean the customer, client or authorised representative making the booking. The service may include furniture moves, single-item transport, collection and delivery, light removals, and associated handling work, but only to the extent confirmed at the time of booking.
These terms should be read carefully before booking. If any part of the service is not suitable for your requirements, you should raise it before the booking is confirmed. Any special instructions, fragile items, access restrictions, parking limitations, time constraints or extra handling requirements should be disclosed in advance so that the service can be planned properly and priced accurately.
The booking process begins when you request a quote or submit a service enquiry with details such as collection and delivery addresses, item descriptions, preferred dates, floor levels, access conditions and any other relevant information. A quote provided by Man With Van Newmalden is based on the information supplied at that time. If the details change, the quote may be revised. No booking is guaranteed until it has been accepted by both parties and any required deposit or confirmation payment has been received.
When a booking is accepted, you are responsible for ensuring that all information provided is accurate and complete. This includes the size, quantity and nature of the items, any heavy or awkward goods, and whether dismantling or reassembly is needed. We may refuse or amend a booking if the actual task differs materially from the description given. You must also ensure that someone authorised is present to release goods, confirm instructions and accept delivery, unless we have agreed otherwise in writing.
Our service may be scheduled by the hour, by fixed quotation, or by a combination of labour and vehicle charges, depending on the nature of the job. Man with van Newmalden services often rely on accurate timing, so delays caused by incorrect details, restricted access, waiting time, or failure to prepare items may affect the final cost. If a quote includes a set number of hours, any additional time will be charged at the rate stated at booking or, if not stated, at a reasonable standard rate.
Payments are due in accordance with the terms agreed at booking. Unless otherwise stated, full payment must be made on completion of the job, or in advance where a deposit or prepayment has been requested. We may accept payment by bank transfer, debit card, credit card or another method that has been confirmed in advance. Cash payments, if allowed, must be made in the agreed currency and at the time requested by the operative.
Where a deposit is required, it secures the booking date and time and may be non-refundable where cancellation occurs within the stated period or where the service has been reserved specifically for your job. If any payment is declined, reversed or remains unpaid, we may suspend the service, withhold delivery, charge reasonable admin costs, or take further steps to recover the outstanding balance. Late payment may also attract interest and recovery costs where permitted by law.
Any parking charges, tolls, congestion fees, waiting time, storage costs, disposal fees, fuel surcharges or additional labour requested after the booking has been made may be added to the final invoice if they were not already included in the original quote. You are responsible for providing lawful access, parking permissions where needed, and any permits or exemptions required for the vehicle to carry out the job without delay or penalty.
Cancellation by the customer must be made as soon as possible. If you cancel within the free cancellation period, if any, no charge may apply. Cancellations made after that period may be charged in part or in full depending on the notice given, the nature of the booking, and any costs already incurred. If the vehicle and staff have already been dispatched or the job has started, you may be liable for the full booked amount or a fair proportion of it.
We may cancel or reschedule a booking where performance becomes impossible or impracticable due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, illness, unsafe conditions, or inaccurate information supplied by the customer. Where possible, we will offer a new date or alternative arrangement. If we cancel and no alternative can be arranged, any prepaid amount for the unused portion of the service will be refunded, subject to lawful deductions for work already completed.
If you are unavailable at the agreed time or fail to provide access, we may treat the booking as cancelled by you, charge waiting time, or apply a missed-appointment fee. A man and van removal booking depends on timely cooperation, including access to the property, readiness of items and adherence to loading schedules. Repeated changes to the agreed time or location may result in a revised quote or cancellation by us without liability for resulting inconvenience or loss.
Liability is limited to the extent permitted by law. We will take reasonable care when handling and transporting your items, but we are not responsible for loss or damage caused by events outside our control, pre-existing defects, inadequate packing, hidden weaknesses, or failure by the customer to declare special handling requirements. Fragile, antique, electrical, glass, artwork and high-value items should be packed and labelled appropriately, and you should tell us in advance if any item requires exceptional care.
Where we are responsible for loss or damage, our liability will normally be limited to the direct and foreseeable loss proved by you and, unless otherwise agreed in writing, will not exceed the total amount paid or payable for the relevant service. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
You remain responsible for ensuring that goods are suitably packaged, that dismantled items are properly secured, and that any items left in drawers, cupboards, containers or appliances are removed before collection unless otherwise agreed. We are not liable for items that are mistakenly left behind, nor for damage caused by insecure packing, overfilled boxes, or items stacked in an unstable manner. If you ask us to move goods that are already damaged or unstable, we may refuse or proceed at your risk.
Vehicle positioning, loading routes and access must be safe and lawful. You must notify us of any restrictions such as stairs, narrow corridors, low ceilings, weight limits, weak flooring, shared access, entry codes or time-restricted loading bays. If we reasonably believe that carrying out a task would create a risk to people, property or the vehicle, we may stop work until the issue is resolved or cancel the relevant part of the job. Additional labour may be charged where access conditions are materially worse than described.
Waste regulations are a key part of the service where disposal, clearance or removal of unwanted items is requested. We will only transport, handle or dispose of waste in compliance with applicable UK waste law, including the requirement to transfer waste only to lawful and authorised facilities. We may ask for details of the waste type and quantity before acceptance. If the load includes restricted, hazardous, clinical, electrical or otherwise controlled waste, we may refuse it unless we are lawfully authorised and specifically agree to handle it.
When waste is included, you confirm that you are authorised to dispose of it and that it does not contain prohibited materials unless disclosed and accepted in advance. You must not conceal hazardous substances, sharp objects, chemicals, paint, tyres, gas cylinders, asbestos or other controlled materials. If prohibited waste is discovered, we may stop the job, charge additional costs for segregation or return, and report the matter where required by law. You may also remain liable for any fines, penalties or losses caused by inaccurate disclosure.
In relation to items collected for disposal, we may provide documentation or records as required by law, and you agree to cooperate with any lawful request for information about the source and nature of the waste. Man With Van Newmalden will not knowingly engage in fly-tipping, unlawful dumping or improper transfer of waste. Where waste transfer notes, receipts or similar records are required, they will be completed in accordance with legal obligations and the facts provided at the time of collection.
All services are subject to reasonable operational discretion. We may refuse to move or carry any item that is illegal, dangerous, unsafely packed, excessively heavy for safe handling, or likely to cause damage to our staff, vehicle or property. You must ensure that any goods requiring two-person handling, specialist equipment, protective wrapping or prior disconnection have been identified before the booking is confirmed. Failure to do so may result in delays, extra charges or refusal to proceed.
Insurance, where held, is subject to the policy terms and exclusions. It does not replace adequate packing, declarations of value or specific cover for high-value possessions. You should consider whether additional protection is needed for valuable or irreplaceable items. Any claim for loss or damage must be notified within a reasonable period after completion of the service and accompanied by sufficient evidence, including photographs, item descriptions and proof of value where relevant.
Neither party shall be liable for failure to perform obligations where such failure is caused by events beyond reasonable control, including but not limited to fire, flood, pandemic restrictions, industrial action, government action, extreme weather, accidents or traffic incidents that materially prevent completion. If such an event occurs, we will try to minimise disruption and complete the service at a later date where reasonably possible.
By using the services of a man with van in Newmalden, you agree that these terms represent the entire agreement between the parties in relation to the booking, unless varied in writing. Any verbal promise or statement that is not confirmed in writing should not be treated as part of the agreement unless required by law. If a court or competent authority finds any part of these terms unenforceable, the remaining provisions will continue in full force.
These terms may be updated from time to time to reflect changes in operational practice, legal obligations or pricing structure. The version in force at the time of your booking will generally apply to that booking unless a change is required by law or expressly agreed otherwise. It is your responsibility to review the applicable terms before confirming a new service arrangement.
Governing law: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, payment, cancellation, liability or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. Nothing in these terms affects your statutory rights as a consumer where those rights apply.
By proceeding with a booking, you confirm that you have read, understood and agreed to these Terms and Conditions for Man With Van Newmalden. You also confirm that you are authorised to instruct the move, accept charges, disclose relevant access information and request transport or disposal of the listed items. Where you act on behalf of another person or business, you warrant that you have the authority to bind them to these terms.
The service is intended to be practical, transparent and professionally delivered. A man and van Newmalden arrangement can only operate efficiently when the information supplied is accurate, the schedule is honoured, and the goods are prepared properly. If anything in these terms is unclear, the customer should seek clarification before booking. Continued use of the service after any update constitutes acceptance of the revised terms for future bookings.